Frequently Asked Questions

Do I need any painting experience to start?

Absolutely not! Our kits are designed for everyone, from complete beginners to experienced artists. The canvas is pre-printed with clear numbers that correspond to the included paint pots. It's a simple, guided, and deeply relaxing process that makes it easy for anyone to create a beautiful masterpiece. If you're new, we highly recommend exploring our Beginner-Friendly Kits collection.

What comes in a standard Paint by Numbers kit?

Every kit is an all-inclusive package, providing you with everything you need to start painting immediately. You'll receive a high-quality primed linen canvas, a full set of vibrant pre-mixed acrylic paints, and a set of three professional-quality artist brushes (small, medium, and large).

What's the difference between 24, 36, and 48 colours?

More colours mean more detail and realism in your final painting. Here's a quick guide:

• 24 Colours: Great for a classic, bolder paint by numbers feel. Perfect for beginners and simpler designs.
• 36 Colours (Most Popular): Highly recommended for most paintings. This option captures more subtle details, creating a richer, more nuanced result.
• 48 Colours (Ultimate Detail): The best choice for complex designs with intricate details and smooth colour gradients, providing the most realistic finish.

How do I order a custom kit from my own photo?

It's easy! Simply go to our Custom Paint by Numbers product page, upload your favorite high-resolution photo, choose your preferred size and options, and place your order. Our design team then gets to work creating your unique, personalised kit.

What makes a good photo for a custom kit?

A great painting starts with a great photo! For the best results, choose an image that is well-lit, in sharp focus, and not too cluttered. For pet portraits, a clear shot of their face is ideal. A clearer photo allows our designers to create a more detailed and accurate paint by numbers canvas for you. Explore our Personalised Gifts for inspiration.

How long does shipping take?

Our process is designed for quality and efficiency. First, there is a processing time of 2-3 business days for us to prepare your order. Once your order is shipped from our international creative facility, delivery typically takes 5-8 business days. You will receive a tracking number to follow your package on its journey to you.

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number and a link. You can also use this number on our dedicated Track Your Order page to see the latest updates on your delivery.

What if I run out of a certain colour?

This is very rare as we provide generous amounts of paint for each kit. However, if you find yourself running low, please contact our support team with your order number, color card photo and the specific paint colour number, and we will be happy to assist you.

How should I display my finished painting?

Your finished painting is a true piece of art that deserves to be displayed! For a professional, gallery-wrapped look, we highly recommend our easy-to-assemble DIY frames, available in our Tools & Accessories collection. For more detailed instructions and ideas, check out our Ultimate Guide to Paint by Numbers.